FAQ
Matus only holds LED globes as a standard stock item. Energy saver and CFL globes can be purchased on request
Yes, Matus stocks a wide range of Stahwille tools. Matus is also able to accommodate special stock requests via air freight.
5-7 working days from the time the order is placed with Matus
Indeed, we are. Matus has operating facilities in various locations including Johannesburg, Cape Town, Port Elizabeth, and Durban. With the biggest warehouse facility, spanning over 15000m², situated in Johannesburg. Additionally, we have a widespread presence across the nation, with sales representatives who extend their services to neighboring countries like Botswana, Swaziland, and Namibia.
No. Although Matus does not directly provide services to end users, we are delighted to assist you by directing you to a nearby stockist.
We require the presence of a sales representative to contact you and schedule a visit to your company premises. Our services are strictly reserved for registered businesses and are not available to individual end-users. It is imperative that our products be sold from a commercial establishment rather than a residential address. During the visit, the sales representative will conduct a checklist, which will be submitted to our accounts department along with your credit application form, in order to commence the process. Once we receive updates regarding the approval of your application, we will duly notify you.
We are sorry to hear your goods have not been received in the condition you would expect. In the unlikely event of receiving damaged goods please contact us and make us aware. All of our goods are checked and wrapped carefully before they are sent out, however we know accidents do happen and it’s possible something could happen during transit. We may ask you to take photographs, so the best thing to do would be to email us with these and details of your order, including the order number. Once you have sent this across, you are welcome to phone us and we can arrange collecting the item and sending you a replacement as quick as possible.
If you are missing an item that you were expecting to come with the rest of your order, you’re more than welcome to call us and we can investigate this for you. It may be a case that the items were sent individually, however we will look into this straight away and advise you. If an item is missing, it’s also possible it could be out of stock. In this instance, we would have tried to contact you to make you aware. You could also check your emails incase you missed our call and we have emailed you to inform you. We will aim to get this resolved as quickly as possible.
If you have any issues with our products, we are here to help. Please ensure you reach out to us within 7 days of receiving your order so that we can assist you in finding a suitable solution. You can contact your designated representative or any of our national branches for support.
Kindly note that we can only accept returns within a 3-month period from the date of receiving your order. If a return is necessary, a replacement order will be required. However, please be aware that handling fees may be involved in the return process.
Our main objective is to provide you with the utmost satisfaction by delivering high-quality products. We sincerely strive to address any concerns or issues you may have promptly and effectively.
Please check your order confirmation to ensure you are expecting the item before contacting us. It’s alway worth remembering, that if you placed the order past 3pm it will take an extra working day. Please also ensure you keep your phone handy as it’s possible a courier may be in touch to ask for more detailed directions. You’re more than welcome to call us and we can investigate if there is a reason for the delay. See our contact details for phone number and opening hours.
No, Not all our MTS Vacuum Cleaners comes with a brown filter bag. Only the 30L (Product code is MTS7200) plastic drum vacuum cleaner requires a filter bag. The brown filter bag is included with each purchase.
Aquacraft has a 25 year manufacturing warranty.
Electricmate offers R50 000 warranty on all High surge protection products should the product fail in the event of an electrical surge.
Gauze screen netting is used mainly for covering windows, doors any open gaps to prevent insects like flies, mosquitos and bees from gaining access to building and houses. Gauze screen netting may also be used to stop larger pests such as rats and mice. This is because Gauze screen netting is a very fine mesh that can stop even the smallest of insects from getting through a door and window openings.
Yale supplies Master key and Key alike. It’s specially made upon customers request.
Yes, all Securityvue products are linked to one App.
15W40 motor oil, available from any motor spares store.
No, Circular saw blades are not manufactured to handle the rotation speed of a grinder. The use of a circular saw blade on a grinder is extremely dangerous and may cause death or serious injury.
All Fox burr’s are double edged.
Every Gedore tool is covered by a lifetime guarantee against defective material and workmanship. Provided that the tool has been used correctly for its intended purpose and allowances have been made for wear and tear, this guarantee will allow for the repair or exchange of the tool.
Kendo is manufactured in China
“Verband der elektrotechnik” VDE is a certified quality standard awarded to tools that meet and pass rigorous testing to ensure the quality, construction, safety and ergonomics of the tool mees the protective requirements of the VDE standard.
Yes, on manufacturing defect.
You turn the spray can upside down and spray
No, you can only use an AC/DC machine such as our MAT9053D
Connect the jumper cable that comes out the front of machine into the positive plug if you are welding with normal solid wire with CO2 Gas, if you are using Flux cored wire you will need to reverse the polarity and put the cable into the negative and earth off positive.
Always reverse the polarity on the tig torch, put the main power cable into the negative and earth off the positive, gas hose goes directly to the flow meter on the argon gas bottle…
Always use Argon Gas
Always ensure that the tank is empty. As soon as all air is released form the tank press the reset switch/overload switch to start the compressor.
No, Only the Green PVC Gloves are SABS Approved
No, Our Conti Suits are 80% Polyester and 20 % Cotton. They are not SABS approved but the factory has SABS Certification
No, however, all fire extinguishers must be serviced annuly and cylinder must be tested every 10 years
Yes, Sykes torque wrenches are supplied with a calibration certificate valid for 12 months from first time of use.
Yes, all consumables have the necessary certification which is required
Our security measures include robust encryption methods, secured servers, and limited access to sensitive information only to authorized personnel. Additionally, we regularly update our security protocols to stay ahead of any potential threats. Rest assured, we are committed to safeguarding your personal data.
Although we strive to maintain sufficient stock levels, the popularity of our products sometimes leads to high demand. To ensure that we can fulfill your order, we recommend reaching out to us before placing it. Our customer service team will be happy to provide you with the latest information on stock availability
Our website shows stock levels as accurately as possible, at the time of your order. In a case where stock levels may not be listed on the website, one of our representatives will be in contact with you to discuss possible extended lead times. If, however, you want to confirm quantities available, you are welcome to contact us before you place your order online. Please note however that stock cannot be reserved.
Certainly, we do have representatives calling in your area. For further details, please reach out to our offices.
Please reach out to the branch closest to your location, and our team of friendly consultants will be delighted to help you. Please note we do not sell to the public.
Our delivery lead time policy is 24-hour, but please note that it may vary for outlying areas. Please contact us for more information
Yes, During the training, you will learn about the features and functionalities of our products, as well as any tips and tricks to maximize their use. Whether you are a new customer or have been using our products for a while, our training sessions can be tailored to meet your specific needs and requirements.
To request product training, please reach out to our customer support team or your designated account manager.